Ops / 01
Same-Day Processing
Orders before 1 PM dispatched today
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Moontians · Order Tracking / File 00Dispatch 41.39° N / 2.17° E — 1:00 PM CET cut-off
TO-001 Order route, Barcelona to your door
- 1Placed
- 2Processing
- 3Dispatched
- 4In transit
- 5Delivered
| Item | Stage | Event | Channel | When |
|---|---|---|---|---|
| 1 | Placed | Order confirmed | Email, order number | At checkout |
| 2 | Processing | Prepared at the atelier | — | Same day before 13:00 |
| 3 | Dispatched | Tracking number issued | Email, tracking no. | On dispatch |
| 4 | In transit | Status at every step | Live tracking | Until delivery |
| 5 | Delivered | At your door | Live tracking | — |
Processing by order time, CET
- MONSAMETUE
- TUESAMEWED
- WEDSAMETHU
- THUSAMEFRI
- FRISAMEMON
- SATMONMON
- SUNMONMON
BCN --:--
Weekends and public holidays roll to the next business day.
- Drawing
- TO-001 Order route
- Origin
- 41.39° N 2.17° E
- Cut-off
- 13:00 CET
- Units
- Business days
- Sheet
- 1 / 1
Everything about the status and management of your orders.
Find Your Order
Enter the order number from your confirmation email (it looks like ORD-2026-1020-0001) or the tracking number from your carrier.
Placed → DeliveredTracking / Moontians®
Track Your Order
01 — Order ManagementDispatch → delivery
Order management
Every Moontians order includes live tracking from dispatch through delivery.
Ops / 02
Live Tracking
Real-time status at every step
Ops / 03
Email Notifications
Confirmation & dispatch alerts
Ops / 04
Cancel or Modify
Before processing — contact us
Print / Halftone
02 — Frequently Asked QuestionsProcessing · Modifying
Frequently Asked Questions
Common questions about processing, modifying, and managing your order.
Orders placed before 1:00 PM (CET) on business days are processed the same day. Orders placed after 1:00 PM or on weekends and public holidays will be processed on the next business day. You will receive a dispatch confirmation email with your tracking number once your order has shipped.
You can cancel or modify your order (e.g. change size, colour, or delivery address) as long as it has not yet been processed. Contact us immediately via WhatsApp (+34 602 68 82 66) or the contact form with your order number. Once an order has been processed and dispatched, it can no longer be cancelled or modified — you would need to use our returns process instead.
First, check your spam or junk folder — confirmation emails sometimes end up there. Also check that you entered your email address correctly at checkout. If the email is not in your spam folder either, contact us with your name and the approximate date and time of purchase and we will locate your order and resend the confirmation.
If the item you received is not what you ordered, or if it has a manufacturing defect, contact us directly at hello@moontians.com before starting any return process. Include your order number, a clear photo of the item received, and a brief description of the issue. We will resolve it for you directly — do not ship anything back until we have confirmed the next steps.
03 — Support+34 602 68 82 66
Can't find your order?
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